Returns & Exchanges

At R&R Fitness, we stand by the quality of our myofascial tools. We want you to feel as comfortable in your body as you do with your purchase.

Our 30-Day Guarantee

If you aren’t completely satisfied with your Duo Balls, we offer a 30-day return policy for a store credit or exchange, provided the items are in their original, unused condition and packaging.

How to Initiate a Return

  1. Contact Us: Email our support team at support@rrfitness.shop with your order number.

  2. Assessment: We will provide you with the return shipping address and instructions.

  3. Ship It Back: Please ensure the product is securely packaged. Return shipping costs are the responsibility of the customer unless the product is faulty.

Faulty or Damaged Items

We take quality control seriously, obsessing over every detail of our natural latex construction. However, if your Duo Balls arrive damaged or develop a structural manufacturing fault:

  • Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • Process: If you believe your product is faulty, please send us clear photos of the issue. Once verified, we will provide a pre-paid shipping label and organize a swift replacement or full refund.

Change of Mind

Because our products are used for physical therapy and involve direct skin contact (natural latex), we cannot accept returns for "change of mind" if the product has been removed from its sealed hygiene packaging. This ensures that every customer receives a 100% hygienic, professional-grade tool.

Exchanges

Found that the Maxi Duo is a bit too large for your needs and want the Mini Duo instead? We are happy to facilitate exchanges within 14 days of delivery. The customer will be responsible for return shipping and the shipping cost of the new item.

Professional & Wholesale Returns

For clinical partners and bulk orders, please refer to your wholesale agreement or contact your account manager directly to discuss volume returns or stock swaps.

Designed by Therapists

Created by local practitioners who understand the body. We’ve refined our Duo Balls to provide the exact grip, shear, and pressure needed for professional-grade myofascial release.

Natural Materials

Unlike cheap plastic or foam imports, our balls are crafted from 100% natural latex rubber. This ensures a skin-friendly, durable texture that mimics a therapist’s touch without slipping.

Delivery in Days

Stop paying "overseas" premiums and waiting weeks for shipping. Based locally in the AU/NZ region, we offer affordable, fast domestic shipping for therapists and home users alike.