Shipping & Delivery
| Region | Service Level | Estimated Delivery Time | Estimated Flat Rate (AUD) |
|---|---|---|---|
| Australia Wide | Standard Parcel Post | 2–6 Business Days | $11.15 – $15.25 |
| Express Post | 1–3 Business Days* | $15.30 – $19.30 | |
| AU Metro-to-Metro | Standard | 2–4 Business Days | $11.15 |
| New Zealand | International Standard | 8–12 Business Days | $14.80 – $19.65 |
| International Express | 5–8 Business Days | $29.80 – $34.80 |
*Next business day delivery is typically guaranteed only within the Australia Post Express Network (major metro areas). Rates are estimates based on standard 500g–1kg parcels.
Key Information
Order Tracking
Once your order is packed and ready to go, you will receive an email with a tracking number. You can monitor your parcel's journey directly through the carrier's website.
New Zealand Customers
Please note that all prices are in AUD. Orders shipped to New Zealand may be subject to local import duties and taxes upon arrival. These charges are the responsibility of the recipient.
Eco-Friendly Packaging
In line with our commitment to natural materials, we utilize sustainable packaging wherever possible. Our Duo Balls are shipped in durable, planet-friendly mailers to ensure they arrive safely while minimizing our environmental footprint.
Professional & Bulk Orders
Are you a therapist or clinic owner looking to stock our Duo Balls? We offer specialized shipping rates for bulk orders. Please contact our Wholesale Team for a tailored quote.